Informational and Analytical Operation Maintenance of Service Companies, Implementing the After-sales Service of Complex Technical Products
MAGAZINE №3 (92) June 2019
AUTHORS
DRUZHAEV A.A. - Cand. of Eng. Sc, Associate professor, Department of Business Analytics, National Research University Higher School of Economics (Moscow, Russia)
NEKLYUDOV D.Y. - Cand. of Eс. Sc, Associate professor, Department of Business Analytics, National Research University Higher School of Economics (Moscow, Russia)
CATEGORY Controlling Information technologies in logistics and SCM Industrial companies’ corporate logistics
ABSTRACT
The specifics of tasks assigned to service companies require concentrating and integrating up-to-date, complete and reliable information formed by the certain rules, and also ensuring prompt provision of this information according to established accessibility order.
It is known that tasks addressed during the after-sales service of complex technical products, including the order and supply of spare parts, can be fulfilled in diverse ways and using wide range of knowledge obtained by service company employees.
Completely identical conditions of conducting after-sales service occur extremely rarely, the volume of information, that needs to be considered to form rational and reasonable decisions, steadily increases, and applied models, methods and technologies do not provide its complete and adequate account. These circumstances objectively require improvement of informational and technological basis of service company operations.
This article contains pertinent problems of informational and analytical operation maintenance of service companies, implementing the after-sales service of complex technical products.
It also proposes methodological approach to selecting the rational option for plan dedicated to improvement of informational and technological basis of these operations based on expert decision support system.
Keywords:
Methodology of Choosing Informative and Technological Basis of the Information Interaction System of Participants of Aftersales Service of Complex Technical Products
MAGAZINE №5 (82) October 2017
AUTHORS
GOMENYUK K.S. - Lecturer, Department of Business Analytics, National Research University Higher School of Economics (Moscow, Russia)
SERIKOV A.P. - Cand.of Tech.Sc., Associate Professor, Department of Business Analytics, National Research University Higher School of Economics (Moscow, Russia)
CATEGORY Controlling Information technologies in logistics and SCM Industrial companies’ corporate logistics
ABSTRACT
An important aspect of project quality of complex technical products creation is a degree of reflection of the product requirements in project documentation. The requirements of balance of quality indicators values and product costs have a significant effect on the configuration of both the product itself and the components of its aftersales service including spare parts and consumables supply.
A manufacturer’s and customer’s aftersales interests are a subject of compromise due to be achieved at the contract drafting process and fixed in it.
The effectiveness of aftersales service is determined, first of all, by the quality of decisions made by the governing board of service companies, which depends on their information support.
The mentioned circumstances considered it is vital to solve the problem of choosing a rational informative and technological basis allowing an increase in the effectiveness of information interaction among the aftersales service participants (taking into account the amount of the invested financial resources).
The article is devoted to a strategic map of the balance scorecard of the information interaction system (for aftersales service participants).
The paper describes strategic objectives of the information interaction system, as well as the corresponding key performance indicators.
The work gives an example of choosing a rational option of the informative and technological basis of the information interaction system for aftersales service participants based on the analytical hierarchy method with due account for the amount of invested financial resources.
The necessity of such a choice is not driven so much by the relevant standards as by the needs of business unwilling to lose significant financial resources on insignificant occasions.
Keywords:
Spare Parts Inventory Management System Development for Maintenance Support
MAGAZINE №4 (81) August 2017
AUTHORS ZDOROVENKOVA E.O.
CATEGORY Analysis in logistics and SCM Controlling Inventory management
ABSTRACT
This article presents an approach on the organization of spare parts inventory management for maintenance support using the Deming-Shuhart PDCA principle, supplemented with Lean Methodology tools: SMART objectives, continuous improvement, “5 Why?” method, Ishikawa diagram. The approach includes the consistent alignment of the strategic spare parts management goal, coordinated with the overall maintenance strategy, spare parts inventory management system by database creation, spare parts inventory model development, delivery schedule agreement, business processes and KPIs development, plans implementation, results monitoring and
follow-up actions adjustment. The information system is a basis for the effective spare parts management operation. Continuous improvement is provided by the possibility of constant movement through the PDCA cycle.
Keywords:
Features of Machinery Design and Maintenance as Key Logistics Factors in the Supply Chains Creation in Engineering
MAGAZINE №4 (81) August 2017
AUTHORS
BARABUSHKA A.S. - Chief engineer, Mil Moscow Helicopter Plant (Moscow, Russia)
BROM A.E. - Doc.of Tech. Sc., Professor, Department of Industrial Logistics, Faculty Engineering business and management,
Moscow State University Bauman (Moscow, Russia)
SIDELNIKOV I.D. - Deputy Dean, Assistant, Department of Industrial Logistics, Faculty Engineering business and management,
Moscow State University Bauman (Moscow, Russia)
CATEGORY Analytics and reviews Industrial companies’ corporate logistics Supply chain management
ABSTRACT
Production companies and enterprises of the machine-building complex actively implement integrated logistic support systems (ILP), which unite products producers, equipment operators, as well as spare parts and components suppliers in the supply chain (SC).
Nowadays the supply chains cost plays a key role, since it is the area that determines the largest share of the production cost. Such integration is aimed at increasing the efficiency of the SC by reducing costs of each of its participants.
The main problems of supply chains designing for machinebuilding production are investigated in the article. Most developments in this area are based on traditional approaches and do not take into account the specific nature of technical products. But in the organization of material and technical supply (MTS) of complex machine-building products, the design features of a particular product and maintenance in use should be taken into account. The article analyzes the characteristic properties of the equipment objects that affect the efficiency of supply chains. A new approach to distinguishing and formalizing logistics factors is proposed, their interrelation is examined, as well as the connection with the specification of engineering products on examples from the helicopter industry. Taking into account the selected factors could allow creating effective supply chains in the logistics system on the basis of integration of engineering and logistics processes and taking into account their mutual influence in traditional SC models.
Keywords:
Specifics of Spare Parts Replenishment Parameters Definition for Processing Plant
MAGAZINE №3 (80) June 2017
AUTHOR KRASNOSHCHEKOV A.G.
CATEGORY Industrial companies’ corporate logistics Inventory management Optimization and mathematical modelling
ABSTRACT
Modern methods of inventory management had been formed, implemented and fine-tuned within industries that work directly to consumer, such as retail and FMCG. Those industries are innovation leaders in the sphere of supply chain management. Industrial large-equipment companies, especially in natural resources and processing industries as usual are catching-up and adopting practices of leading industries. A key element of inventory management process is method of definition of replenishment parameters such as safety stock, reorder point, lot size. Applying those proved methods, which are well known within retail companies, requires special customization driven by specifics of industrial facilities. The article describes a method that has been developed for spare parts replenishment of equipment maintenance of a processing plant. Implementation of the method allowed to reduce stock level by 22%
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