Systematic Approach to Optimizing «Cost/ Service» Balance for Online Stores
MAGAZINE №1 (90) February 2019
AUTHORS
MELIHOVA K.I. - Junior project manager, Operational Management, LLC «Kupishuz» (Moscow, Russia)
STEPANOVA M.D. - Junior project manager, Operational Management, LLC «Kupishuz» (Moscow, Russia)
CATEGORY Analytics and reviews E-commerce corporate logistics Logistics service management Return flows management (reverse logistics)
ABSTRACT
This article indicates the most significant trends in the logistics of online trading. The conditions for providing delivery services (delivery time, delivery cost, and interval policy) were gradually analyzed on the example of two key online-fashion retails for the Russian consumer, Lamoda and Wildberries, and the possibility of changing the delivery time for Lamoda by using more profitable way of transportation without customer loss was also assessed.
In Lamoda Company, the reverse logistic provider choice is carried out through a tender using the Rating Method which takes into consideration the requests of only one key structural unit - the Network Department. However, this evaluation system is not sufficiently effective as it does not include the criteria significance of the other Company Departments. Considering the service requirements from the side of Indirect Purchases Department, the Distribution Center, the Department of Financial Control and other Lamoda Departments, the authors proposed the Preference Category Method which provides a more relevant decision due to ntegration with the Rating Method.
The system approach to optimize the “cost / service” balance is considered in the article through the prism of the conditions of guaranteed goods availability in different regions of onine-sales at the lowest possible delivery rates based on the costs of both direct and reverse logistics.
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Theoretical Aspects of Return Flows Management in Internet Retailing
MAGAZINE №6(89) December 2018
AUTHORS
CATEGORY Analytics and reviews E-commerce corporate logistics Return flows management (reverse logistics)
ABSTRACT
The article deals with the issues of reverse logistics in internet retail. The authors provide a literature review of articles on the practice of managing return flows in internet retail and analyze the features of reverse logistics in this area.
In the article, the authors consider the existing approaches in reverse logistics in internet retail, analyze the barriers to their implementation and ways of return flows handling. The three levels of decision-making in the return management in internet retail logistics and specific tasks for each of them are defined. The result of the work was an algorithm reflecting the sequence of formation of the system of control of return flows.
This procedure makes it possible to take into account the characteristics of managing return flows in internet retail (a large number of reasons for returns, handling complexity, etc.) and base to manage return flows and implement the control function in accordance with them.
Keywords:
A Complex Logistics Service System Development for Internet Retailers
MAGAZINE №1(84) February 2018
AUTHOR KOLCHUGIN D.M.
CATEGORY Corporate logistics e-business Warehouse Logistics Logistic service providers Outsourcing Retail companies’ corporate logistics
ABSTRACT
The internet retail development entails changes in supply chain structure, as well as the need for a complex logistics service for online retailers. The logistics providers can cope with these challenges and changes. The author justifies the expediency of this cooperation. The justification is based on several points: availability of a logistics provider infrastructure, additional services for internet retailers in the interaction with 3PL-provider, transaction costs reduction for internet retailers, scale economies in logistics service for online retailers, the current situation in the market of logistic services etc.
Based on the analysis of references the author notes that insufficient attention is paid to the logistics service development for internet retailers. As a result, the author has developed a procedure of the logistics service system development for internet retailers and the requirements for its implementation by a service provider. The special attention in this procedure in addition to the process requirements and logistics infrastructure formation is paid to the development of 3PL-provider services standard.
Keywords:
Return Flows in Internet Retail: General Description and Causes of Occurrence
MAGAZINE №6 (83) December 2017
AUTHORS
VINOKUROVA V.O. - Assistant, Department of Supply Chain Management, National Research University Higher School of Economics (Moscow, Russia)
CATEGORY Analytics and reviews E-commerce corporate logistics Return flows management (reverse logistics)
ABSTRACT
In the article the questions concerning reverse logistics in internet retail are discussed. The authors justify the actuality of this topic in scientific and practical environment. The justification is based on several parameters: the internet retail development, the returns level in this field, the customers’ attitude concerning the internet retail companies’ returns policies, the number of articles devoted to this topic and the reverse logistics impact on the logistics service.
The criteria for the returns classification in internet retail logistics are defined and the classification with the detailed description of all components is suggested. The authors investigate and systematize the reasons for return flows. Also, the identification of supply chain links that are responsible for the return flows is made. The investigation is meant to be a kind of basis for the complex approach to returns management in companies operating in the internet retail field.
Keywords:
Reverse product flows in internet retail: ways of reduction and methods of efficient management
MAGAZINE №4 (69) August 2015
CATEGORY Corporate logistics e-business Modern concepts and technologies in logistics and supply chain management Reverse logistics
ABSTRACT
The article is devoted to the one of the topical issues in internet retail – reverse product flows. The author reviews typical reasons for product returns made by the customers. Using garments and footwear as an example (due to the fact that they are characterized by the greatest number of returns), the author suggests measures aimed at the reduction of the product returns rate. Moreover, the article includes recommendations on the efficient and effective management of the reverse product flows in the e-tailers supply chains.
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