Use of Standards for Quantitative Evaluation of Performance Reliability of Fogistics Services

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MAGAZINE №3 (74) June 2016

AUTHOR 

ZAYTSEV E. I.

SHARAVIN L.V. - Warehouse Manager, «Valkyrie» (St. Petersburg, Russia)

CATEGORY Reliability and stability of the supply chain Logistics services Management 

ABSTRACT

The article report about current problems of reliability and stability in modern logistics and supply chain management. Problems related to the logistics market development in sphere of customer orientation (CRM methodology - Customer Relationship Management), which requires ensuring customer loyalty. The article notes there is a significant increase in customer requirements to the quality of logistics services, is largely independent of the properties under consideration. The market growing demand for reliable logistics services due to the prevailing conditions in the market, require customers to intensification of business logistics companies while increasing its efficiency. 

Part of the article is devoted to the role and importance of the technical and technological infrastructure of logistics, which is due to the aforementioned factors become more complicated and expensive, at the same time strengthening its role in the implementation of business processes. The reliability of the technical and technological infrastructure in modern conditions greatly affects the reliability of logistics services and in the long run it affects on business performance.

 The key problem in logistics and supply chain management is metric. Up to now, in most cases, researchers and practitioners of logistics considerate only on reliability at a qualitative level. Reliability is presented at certain SCOR model on a qualitative level. At the same time was developed powerful algorithm of quantitative reliability calculating, using that after adaptation to logistic service the problem can be solved. Exactly in this aspect, the article says the practical experience of such an approach, which is based on a probabilistic model. It attended at a new standard of reliability established in 2009, which includes the position of the international standard of quality services. The article also discusses the features, the similarities and differences of such important for logistics characteristic, as reliability and stability.

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