MAGAZINE №1 (78) February 2017

AUTHORS  MILOV S.N. 

CATEGORY  Analysis in logistics and SCM Controlling Inventory management Logistics service management Retail companies’ corporate logistics

ABSTRACT

Nowadays the development of retail chain stores format takes place. Some companies go own way, while others use benchmarking but all of them are interested in profitability maximization on condition that the overstock and out-of-stock levels are optimal. In the article the SCM project results are discussed. It is shown that it helped to reduce stock level by several times in a big federal retail company. After the successful solution of the problem there was detected the aberrant behavior of one of the «Perfect Order» indicator elements. It is the «Quality of the order implementation». This has brought to the extemporaneous short-run losses. In the article the alternative to this indicator is proposed and the realization is demonstrated.

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Friday, 12 December 2014 12:11

Methods of logistics service evaluation

MAGAZINE №3 (62) June 2014

AUTHOR IVANOVA A.V.

CATEGORY Logistics services Management Controlling 

ABSTRACT

Strategic role of logistics services for companies is determined by direct impact on the customer base of the company, both existing customers and potential ones. It should be recognized that there is no consensus on understanding of the logistics services essence among academic community and practices, but it was revealed the common approach to the way of the level of logistics service determination, which brings together representatives of all parties.

The paper considers two approaches of customer service decomposition into elements and components, as well, some methods to assess logistics service that can be used in business – environment are provided in the article. On the base of materials reviewed, it is proposed the refined procedure of level of logistics services assessment.

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