Methods of logistics service evaluation

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MAGAZINE №3 (62) June 2014

AUTHOR IVANOVA A.V.

CATEGORY Logistics services Management Controlling 

ABSTRACT

Strategic role of logistics services for companies is determined by direct impact on the customer base of the company, both existing customers and potential ones. It should be recognized that there is no consensus on understanding of the logistics services essence among academic community and practices, but it was revealed the common approach to the way of the level of logistics service determination, which brings together representatives of all parties.

The paper considers two approaches of customer service decomposition into elements and components, as well, some methods to assess logistics service that can be used in business – environment are provided in the article. On the base of materials reviewed, it is proposed the refined procedure of level of logistics services assessment.

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